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Digital transformation makes it critical to rethink and design all customer communication, to provide better customer experiences and to turn your communication into a differentiator.
It is critical for the financial industry to move from traditional paper-based documents to engaging conversations across all channels. By designing the customer communications with a digital-first mindset and delivering it in the customer’s preferred channel, you can turn your communications into a differentiator.
Your communications should be compliant, accurate, controlled and secure. All this requires synchronizing the right data with customer communication management software and the business processes that intersect with customer touchpoints.
We make it possible to connect the customer journey to cross-channel communications, such as policies and contracts, account opening, onboarding and enrolment, statements, invoices, claims, notices and renewals.
Communication created can be distributed in any channel and filed in digital archives according to current regulations. Corporate customers can retrieve relevant documents in a web portal, while consumers can search for stored documentation in the online- or mobile banking.